Privacy Policy Policy

1. Information We Collect

Barket Salah collects information necessary to provide our B2B logistics management services. The types of information we collect include:

Account Information

• Full name, job title, and company name
• Business email address and phone number
• Company registration details, tax identification numbers, and trade licenses
• Billing and payment information, including bank account details
• Login credentials (passwords are stored in encrypted form only)

Operational Data

• Shipment details including origin, destination, cargo type, weight, and dimensions
• Quotes, invoices, purchase orders, and related commercial documents
• Warehouse inventory records and stock movements
• Customs declarations, bills of lading, and trade compliance documentation
• Communication records between your organization and our platform

Technical Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, features used, and session duration
• Referral URLs and search terms used to find our platform
• Error logs and performance data related to your use of the service

2. How We Use Your Information

We process your information for the following purposes:

• To create and manage your account and verify your identity and business credentials
• To facilitate freight bookings, shipment tracking, quoting, invoicing, and payment processing
• To manage warehouse operations, inventory tracking, and order fulfillment
• To generate analytics dashboards, operational reports, and business intelligence insights
• To send transactional notifications such as shipment status updates, invoice reminders, and document alerts
• To provide customer support and respond to inquiries
• To improve and optimize our platform, including testing new features and conducting internal research
• To detect, prevent, and address fraud, security incidents, and technical issues
• To comply with applicable legal obligations, including customs regulations, tax requirements, and trade compliance laws

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Business partners and carriers: We share shipment details with freight carriers, customs brokers, and logistics partners as necessary to fulfill your orders and deliver your goods.
• Service providers: We engage trusted third-party service providers for payment processing, cloud hosting, email delivery, and analytics. These providers are contractually bound to protect your data and may only use it for the purposes we specify.
• Legal requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, including customs authorities and tax agencies.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.
• With your consent: We may share information for purposes not described in this policy with your explicit consent.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• AES-256 encryption for sensitive data at rest, including financial records and personal identifiers
• Role-based access controls ensuring employees and contractors only access data necessary for their duties
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent third parties
• Multi-factor authentication available for all user accounts
• Automated monitoring systems to detect suspicious activity and potential breaches
• Secure, redundant data backups stored in geographically separated facilities

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specific retention periods include:

• Account data is retained for the duration of your subscription and for 30 days after account closure to allow for reactivation
• Financial and transaction records are retained for a minimum of seven years in accordance with applicable Canadian and international commercial law and accounting standards
• Customs and trade compliance documents are retained for a minimum of five years as required by applicable regulations
• Server logs and technical data are retained for up to 12 months for security and performance analysis
• Aggregated and anonymized data that cannot identify you may be retained indefinitely for analytics and service improvement

When data is no longer required, it is securely deleted or anonymized using industry-standard methods.

6. International Data Transfers

As a logistics platform operating across international borders, your data may be transferred to and processed in countries other than your country of residence. We take the following steps to ensure your data is protected during international transfers:

• We use Standard Contractual Clauses approved by the European Commission when transferring data from the EEA to countries without adequate data protection frameworks
• We ensure all third-party processors in other jurisdictions maintain equivalent levels of data protection through binding contractual agreements
• Our primary data infrastructure is hosted in Canada and the European Union, with additional processing locations disclosed upon request
• We comply with applicable Canadian privacy legislation (including PIPEDA) and the EU General Data Protection Regulation (GDPR) where applicable

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you and information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing, subject to legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format and have it transferred to another controller.
• Right to object: You may object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@barketsalah.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our services.

We use essential cookies that are strictly necessary for the operation of our platform, as well as analytics cookies to understand usage patterns and improve performance. You can manage your cookie preferences through your browser settings or our cookie management tool.

9. Children's Privacy

Barket Salah is a B2B platform designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our platform with a revised Last updated date. For significant changes, we may also notify you via email or through a prominent notice within the platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Barket Salah Logistics at 7685 Bath Rd, Mississauga, Ontario, Canada. Email: info@barketsalah.com. Phone: +1 437 562 1448.